Frequently asked questions
Quick answers about buying, downloading and your account. Can’t find yours? Write to us on the contact page.
Free content and the quiz
Do I need an account to read the free pages or attempt the quiz?
No. The subject study maps, guides and the daily quiz are open to everyone. You need an account only to buy and download products.
Are the quiz questions from past MPSC papers?
No. They are practice questions written by us, and the quiz page says so. We add past-paper questions only after checking them against the original papers.
Are your topic maps the official MPSC syllabus?
No. They are general study headings to help you organise your preparation. Always compare them with the current syllabus and notification on the Commission’s official website.
Buying and paying
How do I buy a product?
Open the product page, press the buy button, and sign in or register if you are asked. You need a verified email address to check out. Then pay in the Razorpay window.
Which payment methods can I use?
Payments go through Razorpay, and the methods you can use are the ones shown in its window at checkout. We never see or store your card, UPI or bank details.
Is the price I see the price I pay?
Yes. The amount is shown in Indian rupees at checkout before you pay. Our server sets the price, so it cannot be changed from your browser.
Why must I verify my email?
Your purchases are tied to your account, and a verified address lets us reach you about an order and protects your account from misuse. After you register, open the verification email and follow the link.
Downloads and your library
I have paid. Where is my file?
Open your dashboard, go to My library and press Download PDF next to the product. It normally appears within seconds to a few minutes of the payment being confirmed.
I paid but the product is not in my library.
Open the payment status page and wait a few minutes, because some banks confirm payments slowly and the page updates by itself.
If it is still missing after one working day, write to us with the payment reference. We will fix it or refund you.
The download link stopped working.
Download links are private and last about 2 minutes. Press Download PDF again to get a fresh one.
Can I download a product again later or on another device?
Yes. Sign in on any device and download it again from your library whenever you like, as long as your account is active.
Refunds
When can I get a refund?
We refund in full if you were charged but got no access, if you bought the same product twice by mistake, or if the file is faulty or not as described and you tell us within 7 days. We do not refund a change of mind after access is given.
Our refund policy has the full list.
How do I ask for a refund and how long does it take?
Email us from your account address with the product name, the purchase date and what went wrong. We reply within 2 working days. An approved refund usually reaches your account within 5 to 7 working days, depending on your bank.
Money was deducted but the payment shows as failed.
In most cases the payment is confirmed automatically within a few minutes, or your bank reverses it. If neither happens within one working day, contact us with the payment reference.
Your account
I forgot my password.
Use the forgot password page to get a reset link by email. If you registered with Google, sign in with Google instead.
Can I delete my account?
Yes. Write to us from your account email. We answer privacy requests within 30 days. Deleting your account removes your access to purchased files, and we may keep order and payment records that the law requires.