Refund and cancellation policy

1. Cancelling an order

Orders are fulfilled as soon as payment is confirmed, so an order cannot be cancelled after that. You can leave checkout at any time before you pay and nothing is charged. If you close the payment window or the payment fails, no purchase is made.

2. When we refund

We will refund the full amount you paid in these cases:

• You were charged but your account was not given access to the product, and we cannot fix it within one working day of you telling us.
• You bought the same product twice by mistake on the same account. We refund the extra payment.
• The file will not open or download, or is clearly not the product described on its page, you report it within 7 days of purchase, and we cannot give you a working file.
• We withdraw the product or cancel the order because of an error on our side, such as a wrong price.

3. When we do not refund

• You changed your mind, or bought the wrong product, after access was given.
• You did not read the description, language, page count or preview before buying.
• The product is correct and works but did not help you reach a particular score or result.
• Your account was suspended for sharing, reselling or copying the files, as set out in our terms.
• A problem with the file was reported more than 7 days after purchase. We will still try to help you get a working copy.

4. If money was deducted but the payment failed

Sometimes a bank deducts money while the payment shows as failed or pending. In most cases the payment is confirmed by itself within a few minutes and the product appears in your library, or the bank reverses the amount automatically. Check your library and the payment status page first. If neither has changed after one working day, write to us with the payment reference number from your bank or Razorpay message and we will check it and refund you if it was not completed.

5. How to ask for a refund

Email us at support@arnyst.store, from the email address on your account, with:

• the product name and, if you have it, the order or payment reference number;
• the date of the purchase;
• what went wrong, with a screenshot if that helps.

We reply within 2 working days and decide within 5 working days of getting everything we need. You can also reach us by email support@arnyst.store or phone +918275902912.

6. How refunds are paid

An approved refund goes back to the payment method you used, through Razorpay. It usually reaches your account within 5 to 7 working days after we start it, and the exact time depends on your bank or card issuer. We refund the full amount you paid and do not deduct payment gateway charges.

When a refund is processed, the product is removed from your library and you can no longer download it. Please delete any copies you saved.

7. Disputes with your bank

Please write to us before you raise a dispute or chargeback with your bank. We can usually resolve a problem faster directly, and a dispute can delay your refund.

8. Changes to this policy

If we change this policy, the new version applies to purchases made after the date at the top. Purchases made earlier are covered by the version in force when you bought.